About the Role
TempusDirect is seeking a detail-oriented and motivated CVLB Specialist (Caller) to join our team. In this role, you will conduct outbound calls to healthcare providers to obtain, verify, and update critical information that supports our operational processes. Success in this position requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced, production-driven environment.
If you enjoy speaking with healthcare professionals, solving problems, and contributing to a team-focused workplace, we'd love to hear from you.
Key Responsibilities
- Conduct outbound calls to healthcare provider offices to gather, verify, and update required information
- Meet daily productivity goals, including call volume and case resolution expectations
- Accurately document all interactions and maintain complete, detailed records
- Manage assigned work queues and ensure timely follow-up on outstanding items
- Review completed work for accuracy, quality, and compliance with established guidelines
- Communicate effectively with team leads regarding questions, process clarifications, and escalations
- Identify and escalate complex or unresolved issues through the appropriate channels
- Maintain professionalism and positive relationships with providers and internal team members
- Follow all company policies, procedures, confidentiality requirements, and compliance standards
- Support team objectives and contribute to a collaborative, results-driven work environment
Qualifications
Required Skills
- Strong verbal communication and customer service skills
- Excellent attention to detail and organizational abilities
- Ability to effectively manage time and meet performance goals
- Comfortable navigating multiple systems and workflows simultaneously
- Professional demeanor and strong problem-solving skills
Preferred Experience
- Previous call center experience
- Healthcare industry experience
- Administrative or data-entry experience
Additional Requirements
- Must successfully pass a background check
Work Environment
- Fast-paced, production-focused environment
- Team-oriented culture with performance-based expectations
- Frequent phone communication with healthcare providers
- Computer-based work requiring accurate documentation and data entry
TempusDirect is a cost containment company that partners with insurance organizations to deliver innovative solutions that drive efficiency and better outcomes. We are dedicated to improving processes, solving challenges, and creating value through collaboration, expertise, and continuous improvement.
Our success is built on the strength of our people. We believe in creating an environment where employees feel supported, empowered, and inspired to grow. At TempusDirect, every team member has the opportunity to make a meaningful impact while building a rewarding career.
